Powering global connectivity: How AnyDesk optimized acquiring with Nuvei

About AnyDesk

Founded in Stuttgart, Germany, in 2014, AnyDesk Software GmbH specializes in remote B2B desktop solutions. The software enables secure and reliable remote access across various platforms, including Windows, macOS, Linux, Android, and iOS. The company's proprietary DeskRT codec delivers high-quality video and audio transmission with minimal latency, positioning them as a leader in remote collaboration technologies.

AnyDesk has seen substantial growth in recent years, expanding its global presence with offices in Tampa, Clearwater, Stuttgart, Berlin, Lisbon, Hong Kong, Shanghai, Paris, and an Innovation Hub in Georgia.

With more than a billion software downloads, a team of over 400 employees, and a customer base exceeding 200,000 worldwide, the company continues to scale globally.

The challenge

As AnyDesk expanded its global footprint, the company faced challenges with slow, clunky checkout experiences and processing efficiency using its previous acquiring and APM providers. As demand grew in key markets, AnyDesk identified opportunities to improve checkout speed and regional payment support to better align with local customer preferences. AnyDesk required a payment solution that offered more localized acquiring and support for multiple alternative payment methods (APMs) across several regions, including Hong Kong, the United States, Brazil, and Europe.

The solution

Nuvei’s international reach appealed to AnyDesk and convinced them to form a partnership. Nuvei’s global network features local acquiring in more than 50 countries, including key regions for AnyDesk like Hong Kong, the U.S., and Europe. Today, Nuvei provides AnyDesk with localized acquiring services and a comprehensive APM platform.

For AnyDesk customers, this means access to region-specific payment options such as ACH in the U.S., as well as Boleto and PIX in Brazil - localized APMs that have surged in popularity in recent times. These additions have generated positive results, for example, contributing to a 35% increase in sales from local acquiring efforts in Brazil.  

Nuvei is also facilitating cross-border processing through its partnered German entity to further support improved approval rates. Looking ahead, plans are underway for AnyDesk to expand into LATAM regions like Mexico and Colombia, as well as India. With flexible, scalable solutions from Nuvei, AnyDesk is well-positioned to pursue its global ambitions without limits. The team is targeting possible launches before year-end for these new markets.

“Nuvei’s localized acquiring capabilities and wide APM coverage have made a real difference in our ability to serve customers seamlessly across regions. It’s allowed us to focus on scaling our business with confidence.”

Benjamin Fischbach, VP Operations, AnyDesk
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“AnyDesk is a great example of how tailored payment solutions can empower high-growth technology companies to better serve global users. We’re proud to support their expansion with frictionless, region-optimized payment experiences.”

Anel Spahovic, VP Sales DACH, Nuvei

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The results

By integrating Nuvei's solutions, AnyDesk achieved faster and more efficient checkout processes that have enhanced overall customer experiences. The localized global processing capabilities now allow AnyDesk to offer a higher standard of payment experiences in its key markets. This partnership has positioned AnyDesk for continued growth while ensuring seamless transactions for its global customer base.

Key outcomes include:

• A 35% increase in sales from local acquiring efforts in Brazil through the addition of Boleto and PIX.
• Stable performance in Brazilian authorization rates, even with traffic shifts.
• Ongoing plans to expand into Mexico, Colombia, and India to capitalize on emerging market opportunities