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For our customers and partners in Australia and New Zealand, we're here to help. Visit the Nuvei Help Centre for comprehensive guides, troubleshooting steps, and FAQs, or check the Status Page for real-time updates on scheduled maintenance, outages and other events impacting Nuvei's products and services, including terminals, funding, online products, and more.

If you have any concerns pertaining to the Code of Conduct for the Credit and Debit Card Industry, click here.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Nuvei US LLC, #1760584 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201 or at 1-888-784-0136.

If your issue is unresolved by Nuvei US LLC (877-772-3346), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: click here.

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.

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If your issue is unresolved by Nuvei US LLC (877-772-3346), please submit formal complaints with the Minnesota Department of Commerce. Submit formal complaint form with supporting documents through online portal at https://mn-commerce.formstack.com/forms/complaint_consent. If you are a Minnesota resident with questions regarding formal complaints, please email us at consumer.protection@state.mn.us or by phone at 651-539-1600 or 800-657-3602.

If you have questions or complaints regarding the money transmission services provided by Nuvei US LLC, you may contact the Office of the State Bank Commissioner, State of Kansas at 700 SW Jackson Street, Suite 300, Topeka, KS 66603, Phone: (785) 380-3939 / Website: Kansas Office of the State Bank Commissioner.