Online gaming
Global expansion
Global expansion

Caliente Mexico achieves a 10% increase in transaction acceptance rates with Nuvei

Caliente turned to Nuvei to overcome the low acceptance rates characteristic of the challenging Mexican market

Global expansion
Global expansion

About Caliente

Caliente is Mexico’s leading online gaming operator, providing a comprehensive sportsbook and traditional casino games to thousands of customers. Caliente is fully compliant with Mexican regulation and PCI DSS and processes millions of transactions daily.

The challenge

Despite Caliente’s popularity and high volumes, a significant portion of its transactions were being declined at the acquiring stage. The declines were for two reasons:
transaction latency caused by the limited telecommunications infrastructure of Mexico, and high rates of fraud in the local market. Caliente needed a solution for this significant loss of revenue.

Key considerations included:

  • Localized Cashier for Mexican market
  • Direct connections between Caliente and all major Mexican acquirers
  • Smart routing
  • Unique risk and fraud management tools

The results

Nuvei tools allowed Caliente to raise its acceptance rates by 10 percent. The operator is better positioned to block fraud attempts, recover lost transactions, and provide an optimized payment experience to its customers.

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