About PandaPay
PandaPay is a Canadian payment solutions provider focused on simplifying transactions for businesses of all sizes. With transparent services, advanced terminals, ecommerce integrations, and personalized support, PandaPay helps merchants onboard faster and operate more efficiently across in-store and online environments.
The challenge
For SMB payment providers, speed matters. Lengthy onboarding and manual underwriting slow down merchant activation, delay revenue, and create friction at the very start of the customer relationship. PandaPay needed a way to significantly increase merchant auto-approval rates while maintaining risk controls and delivering a seamless onboarding experience.
The solution
Building on its long-standing partnership with Nuvei, PandaPay developed a custom payments stack on top of Nuvei’s platform to support the evolving needs of SMB merchants.
By leveraging Nuvei’s AI-powered onboarding and authorization capabilities, PandaPay enabled:
- Automated merchant underwriting
- Same-day onboarding from signature to approval
- Faster activation without added operational complexity
- A scalable foundation tailored to the SMB market
This approach allowed PandaPay to meet merchant expectations for speed while supporting continued growth.
Partner perspective
Getting a merchant from signature to approval within the same day changes everything. With Nuvei’s AI-powered onboarding, we’ve gone from 15–20% auto-approval to nearly 70% regularly. It’s a game changer for our business.
-- Max Clermont, Partnerships & Corporate Alliances, PandaPay
Beyond onboarding, PandaPay is building on Nuvei’s roadmap to support future growth, including the expansion of omnichannel capabilities that connect in-store, mobile, and ecommerce payments into a unified experience.
The impact
PandaPay increased merchant auto-approval rates from 15–20% to nearly 70% on a consistent basis. Merchants are now onboarded and activated the same day, accelerating time to revenue and significantly improving the customer experience.
Faster onboarding drives:
- Earlier revenue realization
- Higher merchant satisfaction
- Reduced friction in the sales and activation process
Looking ahead
As PandaPay continues to innovate for the SMB market, its partnership with Nuvei provides the technology foundation and product roadmap needed to support omnichannel payments across Canada. Together, they are enabling faster onboarding today while building toward a more connected, flexible payments experience for tomorrow.
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