Update on Recent Payment Processing Delay for Topstep Traders

To Topstep Traders,

We want to address the recent payment activity affecting certain Mastercard transactions processed on behalf of our partner Topstep.

This issue originated within Nuvei's payment processing systems and was not caused by Topstep nor was Topstep responsible for any action taken.

Over the past several weeks, a technical delay in our processing systems caused some of your approved Topstep purchases to post to your bank account later than normal. We did not communicate this to Topstep and their team was not able to give you advance notice. For that, we apologize.

To be clear, these were not duplicate charges and you were not charged twice. These are the same approved payments you originally authorized. The delay meant that, in some cases, the original charge appeared to reverse and then re-post, which can look like a duplicate charge on your bank statement or app.

Once your bank completes processing, you should see one completed charge for each purchase, and your final account balance should reflect only the amount you originally authorized.

We sincerely apologize to Topstep traders impacted by the confusion and concern this caused and are working closely with Topstep to resolve any remaining issues. We have also adjusted our operational controls and communication procedures to help ensure this type of incident does not happen again.

If you have any questions, Topstep's Trader Support team is here to help.