Keli Sandeman

"In travel, the payment page is the last thing a customer sees before the trip begins. When it works, nobody notices. When it fails, they book with someone else."

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Keli Sandeman is Payment Strategy Manager at Virgin Atlantic and Virgin Atlantic Holidays. Before moving into aviation, Keli spent more than 15 years on the provider side of payments, in sales, partnerships and account management roles at Barclaycard, Verifone and ACI Worldwide. That work covered acquiring, gateways, orchestration and fraud. Having worked on both sides of the table, Keli sees payments as a driver of customer loyalty and growth.