How Metro Petroleum streamlined Australian service station payments with Nuvei

About Metro Petroleum: A leading Australian fuel retailer

Metro Petroleum is one of Australia’s largest independent service station franchise chains, with more than 40 years of industry experience. Serving communities nationwide, Metro is known for combining fuel retail with evolving convenience offerings. From launching mini supermarkets to acquiring Mr Whippy and introducing Cold Rock Ice Creamery, Metro continues to redefine what a service station can be.

With a rapidly growing network, Metro remains committed to delivering fast, convenient service at every touchpoint - including payments.

The challenge

As customer expectations shifted towards fast, contactless payment experiences, Metro’s leadership recognized that the checkout process was as important as the forecourt.

Long queues, inconsistent POS systems, and manual daily reporting were creating friction for customers and operational challenges for staff. Franchisees were often juggling multiple terminals, while siloed payment data made it difficult for head office to make informed decisions.

Key challenges included:

• Siloed payment data limiting flexibility and data-driven decision making ‍
• Manual reporting processes increasing administrative workload ‍
• Multiple payment terminals complicating training and slowing transactions
• Fleet card acceptance requirement (particularly Motorpass) without additional systems

Metro required an Australian payment solution that could centralize operations, integrate seamlessly with existing systems, and deliver faster transactions — without disrupting the customer or franchise experience.

The solution

Metro Petroleum partnered with Nuvei to standardise and upgrade payment systems across its national franchise network.

Nuvei provided fast, secure, cloud-based payment terminals that supported all major payment types, including contactless cards, mobile wallets, and fleet cards like Motorpass. The integration meant Metro could consolidate multiple systems into a single terminal, reducing checkout times and simplifying operations for staff.

Key benefits delivered by Nuvei:

• One-terminal integration combining card, contactless, and fleet payments
• ‍Seamless Motorpass integration, essential for Australia’s fuel retail sector ‍
• Cloud-based infrastructure giving head office real-time visibility into payment data
• Faster transaction speeds, improving customer satisfaction and reducing queues

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“Our customers are the heart of our business. Without them, we don’t have a business. Nuvei offering fast, seamless payments is very important to us because consumers want to be in and out as quickly as they can.”

‍Elie Dib, National Sales and Retail Manager, Metro Petroleum

The results

The partnership between Metro Petroleum and Nuvei delivered measurable improvements across the network:

• Transaction speeds improved, reducing queues and enhancing customer experience ‍
• Same Day Settlements improved cash flow and budgeting for both franchisees and head office ‍
• Real-time payment visibility enabled better decision-making and performance tracking ‍
• Operational consistency across all locations made training easier and improved service quality ‍
• Fleet card acceptance streamlined checkout for commercial customers

With Nuvei’s Australian payment technology, Metro not only improved the in-store experience but also gained operational efficiencies that will support its long-term growth.

Looking ahead  

As Metro Petroleum continues expanding across Australia, Nuvei remains a trusted partner in delivering seamless, future-ready payment solutions.

With technology that scales and a relationship built on collaboration, Metro is well-positioned to meet the demands of today’s customers - and tomorrow’s.

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“We’ve found that Nuvei is the perfect partner - always adapting to meet our needs, integrating the tools we rely on, and helping us grow. Their team goes above and beyond.”

Elie Dib, National Sales and Retail Manager, Metro Petroleum

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“We’re proud to support Metro Petroleum in modernizing their payments infrastructure. By combining speed, flexibility, and real-time visibility, Nuvei delivers the tools Metro Petroleum needed to simplify operations and, most importantly, keep customers moving.”

Paul Kawtal, General Manager, APAC, Nuvei

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